After 20 years, Tony Hsieh retired from CEO and left Zappos. There is a leadership learning opportunity in analyzing this period. You could find the details in this article. I also included this news section in one of my past newsletter issues.
Since I read his book Delivering Happiness in 2011 (a book that I always recommend), I’ve been interested in Tony and the multiple learnings from his career. I also wrote a post in my blog about him and his previous entrepreneurship.
Zappos is very well known for its culture and core values, and its wow customer service. Hsieh’s effort building and growing them will no doubt leave a lasting impression.