Author: David Viñuales

Online selling from Stores during lockdown

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Now that it seems we are leaving this crisis back, and we are moving to this so-called “new normal”, I would like to look back and recap what we did the last two months. Before starting let’s clarify first that the company I work for is a well known electronic consumer retailer that has some brick&mortar stores and an online store.

It turned out that the Spanish government decided to apply a state of emergency, so we had to stay at home and work from there. It was announced on Friday 13th March and it was official on Saturday.

For brick&mortar, as many other businesses, this decision supposed closing business, temporary or in lots of cases definitively. In our particular … Read the rest!

Whatever Next… A new beginning

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Whatever Next was the original name of this blog several years ago. I looked for the last post entry with this name and it is from mid-2013.

When I decided to write again this year, I changed it to _DV (from David Viñuales). Why? I really don’t remember… I was like a new start, a new beginning.

Imho, writing blog entries is difficult, at least it is for me. Looking for inspiration, for a topic that you find interesting and you want to write about, and spend some time with research, can be a very fulfilling but at the same time painful experience.

I have lots of drafts and ideas that I have to develop, but writing a post … Read the rest!

The pursuit of people centricity

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People centric is a term that I didn’t use to have in my bag of words. And it is strange. I mean, as a manager, I always thought to be a team player, a servant leader. I always understood my work to be as a facilitator or enabler for the team, but with all the manager added stuff. But unlike customer-centric term, I never thought or heard about it in any company so far.

Nowadays, customer experience strategies are in the set list of all the companies. In most, it is one of their priorities. But you may found that not all the companies have people-centric strategies. And there’s a correlation between them.

Always treat your employees exactly as you

… Read the rest!

Learnings from the first week working at home

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Honestly speaking, more than a week has passed since COVID quarantine started in Spain and the state of alarm was declared by the government. In this post I’ll try to recap all the takeaways from the first week “locked” at home, not only working but keeping daily habits to stay safe and healthy.

Is is strange to say that I am doing “Home office” or that I “Work from home”. I have always defended the possibility, but I have never been a real promoter. I love working at the office, and build relationships with my mates. I live close to it, 15 minutes by car. This improved my “life quality”.

“Home office” was an eternal request from the employees, always … Read the rest!

Values for which hire and fire

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You may have probably heard about company culture and core values, so today I want to share some ideas about values. This title “values for which hire and fire” is the adaptation of an excerpt from a book mentioned below, and what it means is that you should base your recruitment process following your -company, department, team- core values, and you should also let people leave the company when they did not fit to them.

There are lots of posts, articles, tweets, regarding values and company culture. But it was reading “Delivering Happiness” (influenced by heavyweight books like “Good to Great” by Jim Collins, and “Tribal Leadership” by Dave Logan and John King) when I could understand the … Read the rest!